FAQ´s

Special features, solar radiation, cleaning, wood protection, skateboard wood, quality & enviroment – Here you will find answers to your questions. If you have any further questions, please feel free to contact us via our contact form or via WhatsApp.

Special features

All Products are handcrafted, recycled, unique and self-developed. The main material and biggest inspiration is a used skateboard. The Trays, Necklaces, Surfboard key-chains, Frames never look the same. Produced of a material that would mostly end up in trash (beautiful and strong laminated layers of maple) would be gone forever. With great artwork underneath and sometimes also on top of the skateboard would be just destroyed. Also in other materials and in the packaging we try to keep it up cycled and as green as possible. Our work if a fusion of what we stand for. A more sustainable way of consuming and with a creative and innovative design.

Solar radiation

All products are slightly sensitive to light. Even if the wood has been treated with UV protection impregnation. Slight discoloration may occur in direct sunlight over a longer period of time. Also boards placed in sunny windows, or near heaters and ventilators are exposed to this danger and can reduce their stability.

Cleaning

A damp (not wet) cloth is quite sufficient. Dry surfaces carefully afterwards. The wood can be damaged by liquids. It is best to immediately wipe up any spillage with a cloth and rub dry. To remove stains, mild soap, warm water and caution are recommended.

Wood protection

Benches and picture frames are treated with hard-wax-oil. Therefore very resistant. Earrings, braid clips, key rings and chains are coated with several layers of clear lacquer.

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Skateboard wood

Skateboards are pressed from 7-ply glued hard maple wood, which generally comes from the Great Lakes region of North America. The cold and humid air leads to a very slow growth of the high trees, whose wood therefore has a high density. The wood obtained is very resistant to breakage.

On average tree from which a skateboard is built grows 60-80 years. From a tree that is about 30 meters high, only the lower 2 to 8 meters have the high quality of wood that is needed for a deck. The rest of the trunk is mostly used to build furniture or wooden floors.

Perfect to get upcycled 🙂

Quality & Environment

We offer beautiful designer products at fair prices – but never at the expense of the environment or the people who work hard to make our products so unique. The price and company structure and philosophy ensures first class working conditions. We are a democratic company.

* 1. the recycled woods we process come from responsibly managed forests. No illegally felled trees. No endangered species.

* 2. we reduce waste by recycling and the packaging is mostly paper. No additional waste through plastic packaging and synthetic filling.

* 3. to keep transport emissions as low as possible, we bring all products to our customers in an extremely efficient way.

Keychain

The standard key rings are 7cm long / width 3 cm & 1 cm thickness

key fob big: 10cm long / 3,5 width / 1cm thickness

Necklace

The chains have no standard size.

To be able to estimate the size ratio best we have photographed most of the products on a skateboard and placed them between the screws of the skateboard truck.

Earrings

The earrings nether have a standard size. Starts with

2cm/1,5cm/1cm

up to 4cm / 3cm /1cm

To be able to estimate the size ratio best. We have photographed most of the products on a skateboard and placed them between the screws of the skateboard truck.

Hair Clips

The hair clips are 9cm long / 3,5cm wide & 1cm thick

benches

46cm high / 21-22cm wide / approx. 80cm long

Picture Frame

36cm high / approx. 31cm wide / 1cm deep

Coffee Table

1m length / 60cm width / 50cm height

Payments, Shipping, Returns and Exchanges

Payments, shipping, returns and exchanges – Here you will find answers to your questions. If you have any further questions, please feel free to contact us via our contact form or via WhatsApp.

Payments - Bank transer, PayPal & Credit card

Payment Germany

In Germany you can pay via bank transfer, PayPal or with your credit card.

Payment Worldwide

All other countries you can pay via Paypal or with your credit card.

Shipping - Germany - Internationl

Shipping Germany

After receipt of your money your order will be processed directly by us. The delivery time is 3-4 working days. Your tracking number will be sent to your e-mail address. There you will find all information about your delivery status. Your ordered goods are insured up to 500 Euro. We are not responsible for any loss.

Shipping worldwide

After receipt of your money, your order will be processed directly by us. The delivery time depends on your country. Usually a delivery abroad takes about 5-8 working days. Your tracking number will be sent to your e-mail address. There you will find all information about your delivery status. Your ordered goods are insured up to 500 Euro. We are not responsible for any loss.

Please note

The delivery time depends on the service provider DHL. Under certain circumstances (crises e.g. COVID-19, international sanctions, etc.) the delivery time may differ from our normal delivery times. But with your shipment number you will always be up to date. Please understand that we cannot be held responsible for possible delays in delivery by DHL. We are not responsible for any loss.

Thank you!

Returns and Exchanges

Exchange of your ordered goods

We check all ordered goods for errors before dispatch. If the ordered goods are nevertheless faulty or damaged in transit, you have the opportunity to lodge an objection within 14 days. You can submit this objection either via our contact form or via WhatsApp. You send the ordered goods to the following address.

Skatan LLC
Jan Groot
Hansaring 29
48155 Münster

back.

When the defective goods arrive, we will check if the exchange of the defective goods is justified, if so we will contact you as soon as possible to confirm your exchange. Afterwards we will immediately initiate your return transfer of yours. The processing time for a return transfer is usually 2 working days. PayPal transfers are usually initiated within one business day.

Costs – return shipment – return

The return shipping costs (return) will be refunded in case of a successful exchange confirmation on our part.

Please understand that the processing of your exchange can take up to 2-3 working days.

Thanks for your understanding!